All purchases on Saaph are made exclusively through the Saaph mobile app. This website (saaph.co.ke) is for browsing journeys, products, and your account — it does not process purchases, payments, or returns directly.
Return and refund requests for orders placed in the app are handled through the process described there. Depending on the specific transaction, fulfillment, refunds, and returns may be handled either by Saaph or by the participating vendor — consistent with our Terms of Service.
Applies to: Saaph Marketplace (partner/vendor-supplied products). Saaph-branded direct sales follow Saaph's standard fulfilment process.
Fulfilment Routing
Saaph Marketplace fulfilment is segmented by product type:
- High-value electronics: Partner → Saaph checkpoint (quality/accuracy check) → Customer
- Goal kits / multi-partner setups: Partner(s) → Saaph (consolidated into one shipment) → Customer
- Bulky items (e.g. furniture): Partner → Customer, direct
Delivery Timelines
- Local Stock: estimated delivery shown at checkout, based on Partner's disclosed availability
- Import / Pre-order: longer timelines, clearly disclosed at point of purchase
Estimated windows reflect best-faith estimates and are not guaranteed.
Order Documentation
Orders are photo-documented at each handling stage (dispatch, checkpoint if applicable, delivery) to support fast and fair resolution of any delivery issue.
Delayed or Failed Deliveries
Contact Saaph support directly — not the Partner/Vendor — for status or resolution of delayed, lost, or significantly overdue deliveries. Handled under the Returns & Refunds process above.
Risk of Loss
Responsibility for a shipment rests with Saaph or its logistics partners once received at a Saaph checkpoint, and with the Partner (or their courier) prior to that point, or throughout transit for direct-ship items, until delivery is confirmed.
Nairobi, Kenya
Email: hello@saaph.co.ke
WhatsApp: 0745 143 704