You must be at least 17 years old to create an account or use Saaph. By using the Platform, you confirm that you meet this requirement and have the legal capacity to enter into this agreement.
You are responsible for maintaining the security of your account and any activity that occurs under it. You agree to provide accurate information and to use Saaph in accordance with these Terms.
You retain ownership of the content you create on Saaph. By posting content, you grant Saaph permission to display, distribute, and promote that content within the platform for the purpose of operating and improving the service. You are responsible for ensuring that the content you upload is accurate and that you have the necessary rights to share it.
Saaph allows creators and businesses to tag products within journeys. Product availability, pricing, shipping, warranties, and returns are determined by the relevant seller unless stated otherwise. While we work to maintain accurate information, Saaph cannot guarantee that every product listing remains current at all times.
If you purchase products through Saaph, payment, delivery, refunds, and order fulfillment may be handled either by Saaph or by participating vendors depending on the specific transaction. Any additional terms presented during checkout form part of your purchase agreement.
Saaph may award points or other incentives for participating in journeys or engaging with the platform. These rewards have no cash value unless explicitly stated and may be modified or discontinued at any time.
You agree not to:
- Post misleading or fraudulent content.
- Upload content that infringes the rights of others.
- Manipulate reviews, journeys, or engagement.
- Use Saaph for unlawful purposes.
We may remove content or suspend accounts that violate these Terms.
Applies to: Saaph Marketplace (partner-supplied products). Saaph-branded direct sales are governed by the remainder of these Terms.
X.1 Partner Eligibility & Good Standing
Marketplace Partners/Vendors must complete and maintain accurate KYC information (business registration, KRA PIN, director ID, verified payout account) as a condition of remaining active on the platform, hold all licenses required by Kenyan law for the products they sell, and keep contact, banking, and business details current.
X.2 Prohibited Products
The following may not be listed or sold on Saaph Marketplace: counterfeit or unauthorized-branded goods; products requiring a license or regulatory approval the Partner does not hold; stolen or unlawfully obtained goods; recalled, expired, or unsafe products; goods prohibited under Kenyan import/export law; items infringing third-party intellectual property.
X.3 Product Listing Standards
Partners must provide accurate product descriptions, images, pricing, and stock availability; correctly map products to the goal(s) they claim to address; and disclose accurate lead times.
X.4 Prohibited Partner Conduct
Partners must not circumvent Saaph's payment flow, contact buyers to resolve disputes outside Saaph's process, manipulate reviews or platform metrics, misuse Saaph's or another Partner's/Vendor's branding, or engage in conduct that brings Saaph or the Marketplace into disrepute.
X.5 Fulfilment Obligations
Partners must fulfill orders within the disclosed lead time and routing (direct, checkpoint, or consolidated), and package goods to withstand ordinary transit and applicable checkpoint handling.
X.6 Enforcement
Saaph may, depending on severity: issue a warning; withhold or freeze pending payout during investigation; suspend a listing or storefront; permanently remove a Partner/Vendor; or report unlawful conduct to relevant authorities.
The Saaph name, logo, branding, and platform design are the property of Saaph Commerce Limited. Nothing in these Terms grants you rights to use our trademarks or copy the platform's design or functionality.
We may suspend or terminate your account if you violate these Terms. You may stop using Saaph and request account deletion at any time in accordance with our Privacy Policy.
We strive to keep Saaph available at all times but cannot guarantee uninterrupted access. Features may change as the platform evolves.
To the fullest extent permitted by law, Saaph is not liable for indirect, incidental, or consequential losses arising from your use of the platform. Our liability is limited to the amount you paid directly to Saaph for the relevant service where required by law.
These Terms are governed by the laws of Kenya. Any disputes arising from these Terms or your use of Saaph will be subject to the exclusive jurisdiction of the courts of Kenya.
We may update these Terms from time to time. Continued use of Saaph after changes become effective constitutes acceptance of the updated Terms.
Nairobi, Kenya
Email: hello@saaph.co.ke